FAQ
1. How long does shipping take?
Shipping times vary based on location. On average:
USA: 2–7 business days
Canada: 2–7 business days
UK & Europe: 2–7 business days
Australia & New Zealand: 2–7 business days
Asia: 2–7 business days
International: 5–10 business days
2. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.
3. Can I track my order?
Yes! Once your jewelry ships, you’ll receive a tracking number via email.
4. Do you ship internationally?
Yes, we ship worldwide! Please note international shipping times may vary.
Returns & Exchanges
5. What is your return policy?
We offer a 30-day return and exchange policy for jewelry. If you’re not satisfied, contact us within 30 days for a return or exchange.
6. Can I exchange my item for a different size?
Yes! Rings and select pieces can be exchanged for another size. Simply return the original item in unworn condition, and we’ll send the correct size. Additional shipping costs may apply.
7. What if my order arrives damaged?
If your jewelry arrives damaged or defective, please contact us with photos and we’ll send a free replacement.
Product Information
8. What types of products do you sell?
We specialize in gothic-inspired jewelry — rings, necklaces, earrings, and more — designed with dark elegance and unique detail.
9. What materials do you use?
Our pieces are crafted from stainless steel, alloy, and resin gemstones. Each product page includes specific material details.
10. How do I find my ring size?
Check our Ring Size Guide (linked in the footer). We also recommend using a printable size chart or visiting a local jeweler for exact measurements.
Customer Support
11. How do I contact customer support?
You can reach us anytime at silvervenomjewelry@gmail.com.